Frequently asked questions
Are there any appointment-only spas in Waterdown, Ontario?
Yes. Rapi’s Secret is a private, appointment-only, home-based spa located in Waterdown, Ontario.
All treatments are by pre-booked appointment to ensure a calm, personalized, and unrushed experience for each client.
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What makes Rapi’s Secret Spa unique in Waterdown?
Rapi’s Secret offers a highly personalized spa experience in a quiet, home-based setting. Treatments are customized to your skin, body, and energy needs, blending results-driven skincare with holistic relaxation.
Clients love the one-on-one care, the peaceful environment, and feeling genuinely listened to.
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Where can I get an Indian head massage in Hamilton or Waterdown?
Indian head massage is offered at Rapi’s Secret Spa in Waterdown, just minutes from Hamilton.
This deeply relaxing treatment focuses on the back, arms, neck, shoulders, and scalp to release tension, calm the nervous system, and support overall well-being.
Where can I book IPL laser hair removal and Photo-facials in Waterdown or Hamilton?
Laser hair removal services and photo-facials are available at Rapi’s Secret in Waterdown, Ontario.
Treatments are performed in a private setting with a focus on safety, comfort, and effective results. Consultations are required before your first session.
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Booking & Practical Information
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How do I book an appointment?
Appointments can be booked online through the Fresha app. If you’re unsure which treatment is right for you, you’re welcome to reach out before booking for guidance. You can also email or text directly.
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Do you offer consultations?
Yes. Consultations are available and recommended for advanced skincare treatments, laser hair removal, or if you’re new to the spa and want a fully customized experience.
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What payment methods do you accept?
Payment is accepted via e-transfer, or cash. Payment details are shared at the time of booking or during your visit.
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Is your spa home-based?
Yes. Rapi’s Secret is a home-based spa, designed to feel professional, private, and welcoming. This allows for a quieter, more personal experience compared to busy storefront spas.
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Where do I park?
Please park on my driveway.
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What are your hours of operation?
Mondays to Fridays 9am -5pm with some evenings available upon request.
Saturdays 9am-1pm October-June
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What should I expect at my first visit?
Your first visit includes a brief intake and consultation to understand your needs, concerns, and goals. Treatments are never rushed, and everything is explained so you feel relaxed, informed, and comfortable.
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Policies & Comfort
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Do you accept male clients?
Rapi’s Secret is a private, home-based, appointment-only spa.
For this reason, male clients are accepted by referral only.
This policy helps maintain a safe, comfortable, and respectful environment for all clients. Referred clients are welcome to reach out prior to booking.
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Do you sell retail skincare products?
Yes. Professional skincare products are available for purchase and are recommended based on your skin type, concerns, and goals. I carry "academie scientifique de beaute" a European skin care line. As well as Circadia medical grade and ELTA MD sunscreen line.
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What is your cancellation policy?
As appointments are reserved specifically for you, 24 hours for smaller appointments and 48 hours for appointments extending 90mins notice is appreciated for cancellations or rescheduling.
I completely understand that life happens and sometimes things come up at the last minute. Because of this I choose not to charge late cancellation fees. However, as a small business, my time is my livelihood. While I am happy to be flexible, I am unable to continue booking clients who have repetitive last minute cancelations or no shows.
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What if my child is sick or an emergency comes up?
As a mom myself, I completely understand that life happens and especially the cold and flu season is so unpredictable! I never want you to worry about canceling last minute while dealing with an emergency, caring for a little one or yourself!
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Do you have any pets at your home spa?
Yes! I share my home with a friendly Labradoodle. He loves people, but I completely understand that not everyone is comfortable with or able to be around dogs. If you have allergies, a fear of dogs or simply prefer a pet-free environment for your relaxation, please let me know when booking. I am more than happy to have him stay in a separate part of the house during your entire visit to ensure you feel 100% comfortable.
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